Can’t wait to get your hands on some of Huonbrook Honey’s products? We don’t blame you. Read on to learn all about our shipping terms and conditions, or contact us at info@huonbrookhoney.com.au if you have any specific questions.

1. Processing your Order

Once you’ve placed an order on our website, a confirmation is sent to your nominated e-mail. Please keep this as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

Once your payment is authorised and verified, all orders are processed within 3 days. We will endeavour to contact you if there are any delays for some reason.

Note, some orders may ship within as few as 3 days, while others may take up to 7 days.

3. Shipment Locations

3.1. Domestic and International

Huonbrook Honey ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at  info@huonbrookhoney.com.au.

We also ship to both commercial and domestic addresses.

4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

Delays along carrier routes are currently being experienced due to COVID-19. Seasonal rush, e.g. over Christmas, may also impact delivery times.

(a) Express Shipping
Your order will arrive within 2 business days.
Express Shipping costs are calculated at time of checkout.

(b) Standard Shipping
Your order will arrive within 7 business days.
Standard Shipping costs are calculated at time of checkout.
Note: Specific cut-off times for order placement may apply.

4.1. Please note:

(a) Business day means Monday to Friday, excluding public holidays.
(b) Orders are not shipped or delivered on weekends or public holidays.
(c) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(d) Products may be delivered in separate shipments.
(e) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
(i) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
(ii) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the
checkout page. Once at the checkout screen, shipping charges will be displayed.
(f) We are not responsible for incorrect shipping addresses being provided at checkout. Please double-check all information provided is correct, before completing your order.
(g) In-store pickup dates vary based on product availability.

5. Tracking Options

We aim to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1. Domestic and International

All orders delivered within Australia automatically have tracking.
International orders are generally sent with XXXX or Australia Post. This service comes with tracking and your tracking number will be sent to you once your order has been posted.
If we are requested to make alternative shipping arrangements, we cannot guarantee tracking information and will not be responsible for the delivery of orders sent internationally.

6. International Customs, Duties and Taxes

All orders shipped outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department for security and or other checks.

Huonbrook Honey is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order outside Australia.

We do not benefit in any way from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer.

When placing an order, you agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

7. Damages

If there is any damage to the packaging on receipt, contact us immediately at  info@huonbrookhoney.com.au.

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour.

We politely request that you look in common courier hiding spots. But if you are still unable to locate your parcel, please contact us at info@huonbrookhoney.com.au to report missing or lost packages.

9. Questions

If you have any questions about the delivery and shipment of your order not covered above, please feel free to contact us at  info@huonbrookhoney.com.au.